The badly behaved. They are everywhere. They appear out of nowhere and refuse to leave until they've demolished all the emotional goodwill in the room. But are their poignant insults really about you? Or is it all them? In this podcast, Eleanor Healy, The True-Self Advocate gives real life rude encounter examples from her nearly decade long stint in customer service jobs. Learn how to stand your ground with this simple technique and hear the powerful story where one woman finally saw the light of her badly behaving ways.